1. Quotes and order confirmation
The website helps you select products and prepare an order or quote enquiry. Opening WhatsApp or sending an enquiry does not itself confirm an order, availability, receipt of payment or a final price.
We confirm the products, quantities, sizes, colours, customisation, applicable fees and courier charges on your quote and/or invoice. Prices are in South African rand (ZAR). Any applicable taxes and additional charges must be disclosed before you accept the final total; we do not add undisclosed costs.
Please review the final quote and correct any mistakes before accepting it. A quote's validity and any agreed variations are as stated on the quote or invoice.
2. Payment and production
Full payment is required upfront before an order is processed. Payment instructions are supplied with the quote or invoice. Please confirm payment details directly with us if anything appears unusual.
Our production estimate is 7–10 working days after full payment has been received and the required artwork and order details have been approved. Production time is separate from courier transit time. Peak periods, stock availability or artwork queries may affect the estimate; we will communicate material delays.
Any required event date must be agreed with us before payment. A date entered in an enquiry is a request, not a guaranteed delivery commitment.
3. Your selections and artwork approval
Check quantities, garment sizes, colours, spelling, placements and artwork carefully. Screens and digital previews are guides; colour, scale and finish can differ from the physical product. This does not excuse an item that is defective, materially misdescribed or inconsistent with the agreed specification.
For customised orders, save screenshots of every customised product view and send those screenshots and original artwork in the WhatsApp order chat. Brand-only orders do not require customer artwork or design screenshots. We confirm any necessary production approval with you.
You must own the artwork or have permission to use it. You retain your rights in supplied artwork and permit us to use it only as needed to quote, produce and fulfil your order. We will seek separate permission before using identifiable customer artwork for promotional purposes.
4. Digitising and additional design work
Embroidery of a logo or picture carries a once-off R250 digitising fee per different logo or picture, not per garment. Writing-only embroidery has no digitising surcharge; the normal embroidery charge still applies.
The same logo does not incur another digitising fee on a future order if its digitising has already been paid for with us. Tell us about the earlier payment so we can confirm the record. Selecting an 'already paid' option is a declaration, not proof that payment has been received.
If artwork needs redrawing or redesign because of quality issues, we will issue a separate design-fee quote. That work starts only after your approval. Any additional services and charges must be agreed before proceeding.
Cap front printing must stay on the left or right front panel and cannot cross the centre seam. Embroidery may span the centre seam, subject to the approved design and production suitability.
5. Changes, cancellations and consumer rights
Contact us immediately if you need to change or cancel an order. For custom-made or personalised items, changes after approval or production has started may not be possible, and change-of-mind cancellation rights may be limited where the law permits.
We will explain the status of your order and any lawful, reasonable costs before agreeing a cancellation. Payment does not remove rights you have under applicable law. The Shipping & Returns policy explains delivery, cooling-off rights where applicable, and remedies for defective or incorrectly supplied goods.
Nothing in these policies excludes, restricts or replaces rights that cannot lawfully be excluded under South African law, including the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA) and applicable privacy legislation.
6. Questions and records
Keep your quote, invoice, payment confirmation and approved design messages as your order record. Contact us if you need a copy of records we hold.
Contact Krüger Customs SA by email at krugercustomssa@gmail.com or WhatsApp +27 60 976 8496. Our business location is Benoni, Gauteng, South Africa. Collection and returns must be arranged with us first; do not send goods to an unconfirmed location.