Privacy Policy

Krüger Customs SA is responsible for personal information handled for our enquiries and orders. Our business location is Benoni, Gauteng, South Africa. Send privacy enquiries, access requests, corrections or complaints to krugercustomssa@gmail.com, or contact us on WhatsApp +27 60 976 8496.

This notice is intended to explain our practices under South Africa's Protection of Personal Information Act (POPIA).

You may provide your name, contact number, email address, delivery or PostNet branch details, product selections, sizes, quantities, artwork, design screenshots, order notes, quote requirements and payment or invoice records. Do not include unnecessary sensitive personal information in artwork or messages.

The hosting environment and external services may receive technical information such as IP address, browser information, requested pages and security logs when you access the site or their services.

The cart and saved custom designs, including uploaded artwork, are stored in local storage in the browser you use. This is not an account, a secure backup or a cross-device artwork library. People using the same browser profile may be able to access it. Clearing site data or changing browsers can remove your saved work.

Quote questionnaire answers are held in the current page's memory and are not saved to browser storage by the questionnaire. Closing and reopening the form on the same page keeps the answers; reloading or leaving the site may lose them.

You can control cookies and local storage through your browser settings. External services may use cookies or similar technologies under their own privacy terms. Clearing site storage removes locally saved work; it does not remove messages already shared with external services.

Order and quote text is put in a prefilled WhatsApp link only when you choose to open WhatsApp. The link and message text are passed to WhatsApp/Meta and may appear in browser history. The website cannot confirm that you sent the message. Artwork and screenshots are not automatically attached; you choose what to share separately.

We use relevant information to respond to enquiries, prepare quotes, check artwork, verify prior digitising payments, fulfil and deliver orders, handle returns, maintain accounting records, prevent misuse and meet legal obligations.

Processing is based on the steps needed to quote or perform a transaction, legal duties, legitimate interests where lawful, or consent where required. We do not treat an order enquiry as blanket consent to unrelated marketing. You may object to direct marketing or withdraw consent where consent is the applicable basis.

We do not sell personal information. Relevant information may be handled by these services for the purposes below:

• Replit: website hosting and infrastructure; technical request and security information. Website usage/event analytics may also be processed through the hosting platform where enabled. Personal quote answers and artwork are not deliberately included in custom analytics events.
• WhatsApp/Meta: the enquiry or order text and any files you choose to send, together with service-related device and communication information, to communicate about your request.
• Google Gmail: messages, email addresses and attachments you send to our business email. Google Fonts also supplies website fonts and receives the technical information needed to load them.
• External image/visual asset hosts: technical request information when externally hosted visual assets are loaded.
• PostNet and its delivery partners: the contact, branch and shipment details needed for PostNet-to-PostNet delivery. Another courier may be used if stated or agreed with you; see your quote / invoice for the service provider.
• Payment, accounting or other fulfilment recipients where necessary for your transaction: relevant details are confirmed on the quote / invoice or with you before use. The site does not provide an online card checkout or ask you to enter card details.

We limit the information requested to what is relevant and take reasonable steps to protect information under our control. No internet service, messaging platform or browser storage can be guaranteed completely secure.

Business records and correspondence are retained only for as long as reasonably necessary for the stated purposes, including order support and applicable tax, accounting or legal duties, then deleted or de-identified where appropriate. Artwork retained for repeat orders remains subject to these purposes and your applicable rights.

Service providers may process information outside South Africa. Any international transfer must meet applicable POPIA requirements. Providers also apply their own privacy terms; contact us if you need information about recipients relevant to your order.

Subject to applicable legal requirements and exceptions, you may request access to your personal information, correction, deletion or restriction, object to processing, and withdraw consent where applicable. We may need proportionate identity verification and may retain records required by law.

Contact krugercustomssa@gmail.com or our WhatsApp number with your request. You can clear locally saved cart and artwork data through your browser's site-data settings; this also removes your saved work. That does not delete copies already sent by WhatsApp or email, for which you should contact us separately.

You may complain to South Africa's Information Regulator at https://inforegulator.org.za, including if you are dissatisfied with our response. Nothing here limits your right to approach the regulator.

If you are under 18, ask a parent or guardian to handle enquiries, artwork sharing and purchases on your behalf. We do not knowingly seek children's personal information without the required authorisation; contact us if such information was supplied without it.

We may update this notice when our practices or legal requirements change. The current notice is published here. Where required, we will give additional notice of material changes or obtain consent before a new use.